Privacy Policy

2.1 Personal Information: We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone, address)
• Business information and credentials
• Professional certifications and memberships
• Service offerings and specializations
• Profile images and business logos
• Payment information (if applicable)

2.2 Automatically Collected Information: When you use our Service, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Search queries and filters used
• Click patterns and navigation behavior

2.3 Third-Party Information: We may receive information from third parties, such as:

• Social media platforms (if you connect your accounts)
• Business directories and verification services
• Payment processors and financial institutions

3.1 Service Provision: We use your information to:

• Create and maintain your provider profile
• Connect customers with appropriate service providers
• Facilitate communication between users and providers
• Process payments and manage subscriptions
• Provide customer support and technical assistance

3.2 Service Improvement: We use aggregated and anonymized data to:

• Analyze usage patterns and trends
• Improve our search and filtering algorithms
• Develop new features and functionality
• Optimize user experience and performance

3.3 Communication: We may use your contact information to:

• Send important service updates and notifications
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Notify you of policy changes or security updates

4.1 Public Information: The following information is publicly visible on our Service:

• Provider business names and descriptions
• Service offerings and specializations
• Professional credentials and certifications
• Customer reviews and ratings
• Trust badges and verification status

4.2 Limited Sharing: We may share your information in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• In connection with a business transfer or merger
• With service providers who assist in our operations

4.3 Service Providers: We work with trusted third-party service providers who may have access to your information, including:

• Hosting and cloud storage providers
• Payment processors and financial services
• Analytics and marketing tools
• Customer support and communication platforms

5.1 Security Measures: We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Secure data centers and infrastructure
• Employee training on data protection

5.2 Data Breach Response: In the event of a data breach, we will:

• Notify affected users within 72 hours
• Investigate the incident and take corrective action
• Report to relevant authorities as required by law
• Provide guidance on protective measures

6.1 Access and Control: You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your personal data
• Export your data in a portable format
• Object to certain processing activities

6.2 Communication Preferences: You can:

• Opt out of marketing communications
• Choose how you receive notifications
• Control the frequency of updates
• Unsubscribe from specific communication types

6.3 Profile Visibility: Providers can control:

• Which information is publicly visible
• Contact information display preferences
• Review and rating visibility
• Service area and availability details

7.1 Retention Periods: We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulations
• Resolve disputes and enforce agreements
• Improve our services and user experience

7.2 Deletion: When you request account deletion, we will:

• Remove your personal information from active systems
• Retain certain information for legal compliance
• Anonymize data used for analytics and improvement
• Provide confirmation of deletion completion

8.1 Cookie Types: We use various types of cookies and tracking technologies:

• Essential cookies for basic functionality
• Performance cookies for analytics and optimization
• Functional cookies for user preferences
• Marketing cookies for targeted advertising

8.2 Cookie Management: You can control cookies through:

• Browser settings and preferences
• Our cookie consent management tool
• Third-party opt-out mechanisms
• Device-specific privacy controls